Shipping policy
Shipping Policy
Processing Times
Shephard & Sons Woodworking is a small, family-owned woodworking business, and many of our products are handcrafted in small batches or made to order. Processing times vary by product and will be noted on the applicable product page whenever possible.
Ready-to-ship items generally ship sooner than made-to-order or personalized pieces. If an unexpected delay will significantly affect your order, we will make reasonable efforts to contact you.
Shipping Rates & Free Shipping
Shipping charges, when applicable, are calculated or displayed at checkout.
Some products may include complimentary shipping. When free shipping is offered, it will be identified on the product page or during checkout. Promotional free-shipping offers may be subject to specific terms or minimum purchase requirements.
Tracking
When tracking is available, tracking information will be provided after your order has shipped. Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
Delivery Times
Carrier delivery dates are estimates and are not guaranteed by Shephard & Sons Woodworking. Delays caused by carriers, weather, holidays, or other circumstances outside our reasonable control may occur.
Damaged Orders
We carefully inspect and package our handcrafted products before shipment. If your order arrives damaged, please contact us as soon as reasonably possible at shephardsonsww@gmail.com.
Please include your order number and photographs of:
- the damaged item,
- the shipping box or packaging, and
- any visible damage to the package.
Please retain the product and original packaging while we review the issue, as the shipping carrier may require them for a claim.
We will work with you to evaluate the situation and, when appropriate, arrange a repair, replacement, refund, or other reasonable resolution in accordance with our Return and Refund Policy.
Lost Packages
If tracking indicates that your package may have been lost in transit, please contact us at shephardsonsww@gmail.com. We will assist with the carrier's investigation or claims process when appropriate.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the shipping carrier.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be resent.
Handcrafted & Personalized Orders
Made-to-order, customized, engraved, or personalized products may require additional processing time. Any estimated production time provided on the product page is separate from the carrier's estimated transit time unless otherwise stated.
Questions About Shipping
For questions about an order or shipment, contact:
Shephard & Sons Woodworking
shephardsonsww@gmail.com
Corpus Christi, Texas