Refund policy
Our Promise
At Shephard & Sons Woodworking, every piece is handcrafted with care. We want you to be completely satisfied with your purchase.
Returns
We accept returns on non-personalized, non-custom items within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, when applicable.
- Be free from damage caused after delivery.
Personalized & Custom Orders
Because each personalized or custom-made item is created specifically for you, custom orders cannot be returned or refunded unless they arrive damaged or we made an error in the customization.
If we made a mistake on your order, please contact us within 7 days of delivery, and we will work with you to make it right.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item:
- Contact us within 7 days of receiving your order.
- Include your order number and photos of the item and packaging.
- We will review the issue and offer a replacement, repair, or refund when appropriate.
How to Start a Return
To request a return, please contact us with:
- Your name
- Order number
- Reason for the return
- Photos (if the item is damaged)
Email: shephardsonsww@gmail.com
Website: shephardandsonsww.com
Once your return is approved, we will provide instructions for returning your item.
Refunds
After we receive and inspect your returned item, refunds are typically processed within 5 to 10 business days back to your original payment method.
Original shipping charges are non-refundable unless the return is due to our error or a damaged product.
Questions?
If you have any questions about your order or our return policy, we’re happy to help.
Shephard & Sons Woodworking